FAQ
Frequently asked questions
Everything you want to know.
If something isn't answered here, just reach out — we're happy to help.
What exactly is silicone, and is it safe?
Silicone is a synthetic material made from silicon, oxygen, carbon, and hydrogen. It's not a plastic — it's in a category of its own, and it behaves very differently. Food-grade silicone is non-toxic, non-porous, and inert, meaning it won't leach chemicals into food, water, or skin.
Every product we carry is food-grade or cosmetic-grade silicone. It's the same class of material used in baby bottle nipples and medical implants. Safe is actually an understatement.
Why is silicone better than plastic?
Plastic is porous — it harbors bacteria, absorbs odors, and degrades over time. Silicone doesn't. It's non-porous, so there's nowhere for bacteria to hide. It handles extreme temperatures (from freezer to oven) without warping, cracking, or releasing anything you don't want in your food or your body.
And it lasts. A single silicone scrubber replaces dozens of disposable sponges over its lifetime. That's not a marginal improvement — it's a fundamentally different relationship with what you own.
How long do silicone products actually last?
Years, not months. With normal care, a quality silicone product will outlast most of the things around it. We've been using the same silicone scrubbers and covers for years in our own home. The ones we started with are still in rotation.
Are your products safe for pets?
Yes. Our pet products use the same food-grade silicone as our kitchen items. No BPA, no phthalates, no lead. Silicone is non-toxic even if chewed — though we'd still recommend supervising your more enthusiastic chewers.
Can I put silicone products in the dishwasher?
Almost always yes — dishwasher-safe is one of silicone's signatures. Each product page will confirm it for that specific item, but the vast majority of what we carry goes straight in the dishwasher without issue.
Is silicone safe to use in the microwave and oven?
Food-grade silicone is typically oven-safe to 450°F (232°C) and microwave-safe without reservation. Check the temperature rating on the specific product page to be sure — most of our kitchen items are rated for all three: freezer, microwave, and oven.
Where do you ship?
We ship throughout the United States. International shipping availability varies by product — check at checkout to see what's available to your location.
How long will my order take to arrive?
Most orders are processed within 1–2 business days and arrive within 7–14 business days. You'll receive a tracking number by email once your order ships.
Can I change or cancel my order?
We process orders quickly, so changes and cancellations need to happen within 24 hours of placing the order. Email us at siloxa.service@yahoo.com as soon as possible and we'll do everything we can to help.
What's your return policy?
We don't accept change-of-mind returns. If your order arrives damaged, defective, wrong, or doesn't arrive at all, email us at siloxa.service@yahoo.com within 30 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or full refund — no return shipping required.
What if my item arrives damaged?
That's on us. Email siloxa.service@yahoo.com with a photo of the damage and your order number, and we'll send a replacement right away. You won't need to return the original.
How do I get in touch?
Email is the fastest way to reach us: siloxa.service@yahoo.com. We respond to every message, typically within one business day.
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